Official and law-enforcement requests

Send official requests from law-enforcement agencies, courts and other competent authorities to [email protected], as specified in the app’s AML policy. You can also contact the official support channel: open the app (@tgpaycryptobot), choose Agent, and state that this is an official request.

What to include

Include the following information to help the team assess your request:

• The issuing authority and the case or reference number.
• The legal basis for the request, and the document that carries it, on official letterhead.
• The requesting officer’s name, position and official contact details, so the request can be verified independently of the chat it arrived in.
• Precise identifiers — a Telegram user ID or @username, a deposit address, a transaction hash, and the asset, network, amount and timestamps (state the time zone) of the transactions in question.
• Exactly what is being asked for, and the channel the response should be sent to.

The team may ask for further information if the request does not identify the account, transaction or legal basis clearly enough.

How requests are handled

Requests are assessed individually against the applicable legal requirements. Information is disclosed where an applicable lawful basis exists. Sending a request or claiming to represent a victim does not automatically entitle the sender to account data. The app’s AML and Privacy policies describe the conditions for disclosure and the processing of personal data.

If you’re a user, not an authority

• Lost funds to a scam? Report it to support from inside the app, with the transaction details and any addresses involved, and file a report with your local police. Read staying safe from scams first — it covers the immediate steps that limit further damage.
• Account restricted? Follow the instructions shown in the app and on the Verification screen, or contact support. An account restriction alone does not tell you whether a legal proceeding exists.